Email UsGrand Britain FlagInternationalWORLDWIDE SHIPPING: FREE TO UK & IRELAND ON ORDERS OVER £100

BLACK FRIDAY IS HERE! UP TO 40% OFF EVERYTHING!

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Customer Care

Our customer care team is available to assist with…

  • ● Size and fit advice
  • ● Detailed product information
  • ● Delivery questions
  • ● Exchange and return queries
  • ● Placing orders

We deliver all over the world.

UK & Ireland:

We offer a free shipping service with tracking for any address in the UK & Ireland on orders over £100. For orders under £100 a shipping fee of £5 applies. Delivery is typically within 2-3 days with DPD. Next day delivery is available for a £7 fee if orders are received before noon (business days only).

Orders to the rest of Europe are charged at £18.

Orders to the rest of the world are sent with Royal Mail Signed and are typically delivered within 3-7 Days. Shipping fee is calculated at checkout for orders over £100. For orders under £100 a shipping fee of £20 applies.

For more information returns and exchanges, please read through our full policies.


Try your purchases on in the comfort of your own home and if you need to send them back, you have 14 days from the date you received your order to exchange or return, assuming they are returned unworn, complete with all original items including tags, presentation box and button box, and in original and resalable condition (dirty/overly creased returns will not be accepted).

Returns that do not meet our policy will not be accepted. We reserve the right to issue a partial refund, or refuse return and send item back to customer.

For more information, please read through our policies below or contact us if you have any questions. We do everything in our power to make sure you are completely satisfied with your purchase and receive authentic, high quality pieces.

Christmas Returns

Orders placed from 20 November – 24 December are subject to an extended return period. You can contact us up to 14 January to request a return or exchange.

Items purchased at Sands & Hall must be returned or exchanged via our website and online Customer Care representatives, who will provide you with the return shipping address. Customer Care can be reached via customercare@sandsandhall.com

If your item arrives damaged, does not fit you or is not as described, contact us within 5 business days (M-F) of receiving the item and we will gladly replace it. Please note that you will have 14 days from the date your package is delivered to qualify for a refund.

Additional Points

    • For your security, please return your item with an insured courier and retain your receipt. Please ship with tracking, we are not responsible for packages lost or damaged by shipping carriers.
    • All items must be in their original packaging and in saleable condition
    • Any worn, washed, soiled, altered, or customer damaged items will be shipped back to you at your cost and no refund issued.

We accept Visa, MasterCard, American Express, Maestro and JCB cards.

You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to ‘Log In’ and review the amount shown before clicking ‘Pay Now’. Once this transaction is complete, you will then return to sandsandhall.com

Do you offer a repairs service?

We offer a repair service up to a year from the date of purchase. For further information please email customercare@sandsandhall.com

Can I change or amend my order once it has been placed?

Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details.

However, we are unable to combine orders or add pieces to an existing order once it has been placed.

If you need to make any amendments, please contact customer care customercare@sandsandhall.com

How can I track my order?

Once your order has been dispatched, you will receive an email containing your tracking number to track your package.

How can I become a stockist?

To request to become a stockist please contact alex@sandsandhall.com

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