Email UsGrand Britain FlagInternationalWORLDWIDE SHIPPING: FREE TO UK & IRELAND ON ORDERS OVER £100/€115

Customer Care

Our customer care team is available to assist with…

  • ● Size and fit advice
  • ● Detailed product information
  • ● Delivery questions
  • ● Exchange and return queries
  • ● Placing orders

Email customercare@sandsandhall.com


For enquiries specifically related to payments please contact:
pay@sandsandhall.com

CHRISTMAS OPENING HOURS

We will be closed from Friday 14th Dec, 5pm – Thursday 3rd January. Re-opening with normal hours from Friday 4th Jan 2019.

Registered Business address:

Sands & Hall Ltd
36 Ryan Road
Mayobridge
Newry
Co Down
BT34 2HZ

We deliver all over the world.

UK & Ireland:

We offer a free shipping service with tracking for any address in the UK & Ireland on orders over £100/€115. For orders under £100/€115 a shipping fee of £5/€6 applies. Delivery is typically within 2-3 days with DPD.

To guarantee delivery for Christmas across Europe please order by Friday 14 December. For delivery to the rest of the world orders need to be placed by Monday 10 December.

*Note: Our couriers have advised that they cannot guarantee next day delivery during the holiday season. Therefore ‘next day’ shipping will not be available throughout December.

Orders to the rest of Europe are charged at £18/€20.

Orders to the rest of the world are sent with Royal Mail Signed and are typically delivered within 3-7 Days. Shipping fee is calculated at checkout for orders over £100/€115. For orders under £100 a shipping fee of £20/€23 applies.

For more information returns and exchanges, please read through our full policies.

Festive Returns Policy

To allow you to confidently purchase Christmas gifts we have extended our returns policy as follows:
For orders placed between 16 November – 20 December 2018 you will be able to return your item/s for an exchange or full refund up to 8 January 2019.

Returns received between 14 December 2018 – 4 January 2019 will be processed when we are back after the holidays. We re-open on 4 January but please bear with us as this will be a busy time.

EXCHANGES & RETURNS

Try your purchases on in the comfort of your own home and if you need to send them back, you have 14 days from the date you received your order to request an exchange or return.

Assuming they are returned unworn, complete with all original items including tags, presentation box and button box, and in original and resalable condition (dirty/overly creased returns will not be accepted).

Returns that do not meet our policy will not be accepted. We reserve the right to issue a partial refund, or refuse return and send item back to customer.

For more information, please read through our policies below or contact us if you have any questions. We do everything in our power to make sure you are completely satisfied with your purchase and receive high quality pieces.

Items purchased at Sands & Hall must be returned or exchanged via our website and online Customer Care representatives, who will provide you with the return shipping address and instructions. Customer Care can be reached via customercare@sandsandhall.com

If your item arrives damaged, does not fit you or is not as described, contact us within 5 business days (M-F) of receiving the item and we will gladly replace it.

Please note that you will have 14 days from the date your package is delivered to qualify for a full refund (excluding any shipping) or exchange.

Additional Points

  • For your security, please return your item with an insured courier and retain your receipt. Please ship with tracking, we are not responsible for packages lost or damaged by shipping carriers.
  • All items must be in their original packaging and in saleable condition
  • Any worn, washed, soiled, altered, or customer damaged items will be shipped back to you at your cost and no refund issued.

We accept Visa, MasterCard, American Express, Maestro and JCB cards.

You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to ‘Log In’ and review the amount shown before clicking ‘Pay Now’. Once this transaction is complete, you will then return to sandsandhall.com

Do you offer a repairs service?

We offer a repair service up to a year from the date of purchase. For further information please email customercare@sandsandhall.com

Can I change or amend my order once it has been placed?

Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details.

However, we are unable to combine orders or add pieces to an existing order once it has been placed.

If you need to make any amendments, please contact customer care customercare@sandsandhall.com

How can I track my order?

Once your order has been dispatched, you will receive an email containing your tracking number to track your package.

How can I become a stockist?

To request to become a stockist please contact alex@sandsandhall.com

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